How to Create Useful Operations Manuals

Don’t make the mistake of including all your business system in an operations manual. You’ll just end up with a massive manual that no one uses. Give every employee a copy and you’ll not only kill a few trees but everyone will … Continue reading →

How To Avoid Accountability Mayhem in Your Business

This is a story of four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but nobody did it. Somebody … Continue reading →