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Begin at the End To Create Your Customer Centric Systems

System View Blog (PSI) Posted on February 3, 2011 by LyleNovember 2, 2015

In the quest for quick results, business owners often start systemizing at the obvious place – their lead generation systems. Lead generation is perceived to bring in more business and hence more money. And who doesn’t like more money? It’s … Continue reading →

Posted in Getting Started | Tagged Customer Centric Systems, Fulfillment and Service, Lead Conversion, Lead Generation | Leave a reply

Turkey In The Snow Drift and Season’s Greetings

System View Blog (PSI) Posted on December 24, 2011 by LyleMay 1, 2014

I originally sent this story to subscribers and customers Christmas Eve 2008. I thought it would be nice to post it here. “Why is the oven element glowing red in one spot”, my wife asked me from the front door … Continue reading →

Posted in Good Will | Leave a reply

How to Create Useful Operations Manuals

System View Blog (PSI) Posted on January 19, 2011 by LyleJanuary 20, 2011

Don’t make the mistake of including all your business system in an operations manual. You’ll just end up with a massive manual that no one uses. Give every employee a copy and you’ll not only kill a few trees but everyone will … Continue reading →

Posted in Documentation, Operations Manual | Tagged Cross-Function Process Chart, Documentation, Operations Manual, Standard Operating Procedures | 1 Reply

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