Begin at the End To Create Your Customer Centric Systems

In the quest for quick results, business owners often start systemizing at the obvious place – their lead generation systems. Lead generation is perceived to bring in more business and hence more money. And who doesn’t like more money? It’s … Continue reading →

How to Create Useful Operations Manuals

Don’t make the mistake of including all your business system in an operations manual. You’ll just end up with a massive manual that no one uses. Give every employee a copy and you’ll not only kill a few trees but everyone will … Continue reading →